Free shipping within New Zealand 

FAQS

DELIVERY

Where is my online order?

Once your online order is complete, you will receive an email containing your confirmation and delivery details. You will be provided with a link that will allow you to track the status of your delivery, at any time.

For New Zealand Orders:  Visit Post Haste with your tracking number to track your online order.


For International Orders:  Visit Fedex with your tracking number to track your online order.

Will I need to sign for my order?

Yes, we recommend that you provide us with a physical address where someone will be available to sign for the delivery.  If nobody is available when delivery is attempted a ‘Card to Call’ will be left.   You can then arrange for redelivery or collection.

Has my order been shipped out yet?

As soon as your order is dispatched from our Distribution Centre, you will be sent an email to confirm that it's on its way.

From there it should be delivered within 2-3 working days for New Zealand deliveries, and 5-10 working days for International deliveries.   You can track your order via the tracking number in the dispatch email sent to your email address, or by logging into Your Account.

 

ORDER

I am having difficulty placing an online order

If you are experiencing difficulties placing an online order, we recommend for you to try and complete your order through a different browser or computer.

If you are still experiencing issues placing your online order, please Contact Us and we will do our best to assist.

How do I select the right size?

It is important to check your sizing before purchasing, as some of our brands sizing does differ.  Please view our Size Guide on each product page and on our Size Guides page to find extensive measurement and fit information.

What if I have received the wrong item?

If you have received the wrong item, we will happily pay for the cost of return postage.

To ensure we are able to assist, please Contact Us with your online order number.  Please click here for more information on our Returns Policy.

I have not received an order confirmation email?

If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. 

If this is not the case, then we may have the incorrect email address registered for you. Please check your account details to ensure your email address is correct. 

If you are still unable to work out why you are not receiving a confirmation email then please Contact Us and our Customer Service Team will look into this for you.

When is payment taken for my order?

We will only charge you the full amount once the goods have been dispatched to you.
When you order is received, a standard preauthorisation is carried out to verify your account.
This amount will be released within 3-5 business days. 

 

RETURNS AND EXCHANGES

Can I return my order to a store?

No, unfortunately our retail stores can’t accept any returns or exchanges from an online purchase.

 

PRIVACY POLICY

How do you protect my credit card details?

Any information that you submit to our website will be protected. Brave.co.nz is a secure site and uses the industry standard Secure Sockets Layer (SSL) protocol. We do not under any circumstances store credit card details. This type of security ensures your order and payment details are encrypted and remain secure over the internet. 

For further information, please refer to our Privacy Policy.

Is your website secure?

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. Under no circumstances, however, will brave sell or trade your personal information to any third party organisations or individuals. We may, however, disclose your personal information to third party suppliers who assist in the delivery of services you have agreed to accept from brave, or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

By using the brave.co.nz site, you are consenting to the collection of information by brave.

For further information, please refer to our Privacy Policy.

ACCOUNT

I want to change my email address in my account

Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, and delivery info.

If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date.

I’ve lost my password for my account

On the home page click on Sign In type in your registered username and click on the link 'I've forgotten my password'. This will send your password to your registered email address.

How do I sign up for the newsletter?

You can sign up for the newsletter here. 

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